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Last week was International Small Business Week. Many dealerships would be considered small businesses under the Small Business Association’s definition in retail trade –...

  Jason Dorsey on How COVID-19 Has Affected Gen Z and Millennial Buying Habits On today's show, we're pleased to welcome back critically acclaimed speaker, generational...

Calls-to-Action, or CTAs, are prompts sprinkled throughout service and marketing materials. Typically written in imperative verb form, CTAs lead customers along specific routes by...

Facing a steep decline in revenue since the COVID-19 pandemic struck the United States, Cox Automotive trimmed their workforce by approximately 275 positions on...

It takes the following things to be wildly successful in your F&I department in 2020:  Best-in-class F&I products attached to the appropriate profit participation...

Last week we wrote about Selling in the age of COVID and how this changes the traditional Road to the Sale.  The article had...

As if dealerships did not already have enough to worry about as the COVID-19 crisis continues to impact the market…now there is the increased...

Employee engagement is an indicator and cause of success. Overall, companies with high employee engagement are 21 percent more profitable than companies with low...

Today on CBTNews.com for Tuesday, June 2nd, 2020: MADA President Steve Brown Talks About the Current State of Auto Retail in Michigan On today's show, we...

Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...