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On the inaugural episode of Straight to the Point, host Frank Lopes has a conversation with Justin Guarini, Originator of the Core Confidence Method and CEO of Profit...

Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying.  The more engaged you are...

In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover...

Inspiration is the name of the game when it comes to motivating employees to give their best effort even during difficult circumstances. Today on CBT...

Every interaction you have with a customer has an impact on your bottom line and the reputation of your dealership. Whether that touch point...

Have you ever thought of joining a 20 Group to understand how your dealership can optimize workflow, people, processes and tools to drive more...

On Wednesday, CarMax announced that around 22,000 of their associates nationwide can expect to receive a bonus. The initiative is an acknowledgement for working...

Featured Interview: How a virtual sales manager can improve dealership operations - John Connelly, Acura Columbus As remote work and virtual meetings become the norm, dealers...

Today, we welcome Tom Maoli to CBT News. Maoli holds a number of different titles, including President and CEO of Celebrity Motor Cars, President...

On Tuesday, Edmunds announced the ninth annual Five Star Dealer Award recipients. Dealers who received this year’s award are being recognized for their extremely...