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Justin Guarini discusses the 4 factors for improving confidence in automotive...
On the inaugural episode of Straight to the Point, host Frank Lopes has a conversation with Justin Guarini, Originator of the Core Confidence Method and CEO of Profit...
Asking better questions equals better leadership
Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying. The more engaged you are...
3 ways to improve your auto dealership’s service advisor turnover
In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover...
Former NFL player JJ Birden discusses how auto dealers can continue...
Inspiration is the name of the game when it comes to motivating employees to give their best effort even during difficult circumstances. Today on CBT...
A guide to understanding the ROI of your phone calls
Every interaction you have with a customer has an impact on your bottom line and the reputation of your dealership. Whether that touch point...
Virtual 20 groups create new possibilities for continuous improvement
Have you ever thought of joining a 20 Group to understand how your dealership can optimize workflow, people, processes and tools to drive more...
CarMax issuing bonuses for 22,000 staff to reward efforts during COVID-19
On Wednesday, CarMax announced that around 22,000 of their associates nationwide can expect to receive a bonus. The initiative is an acknowledgement for working...
CBT automotive newscast: March 5, 2021
Featured Interview:
How a virtual sales manager can improve dealership operations - John Connelly, Acura Columbus
As remote work and virtual meetings become the norm, dealers...
Tom Maoli on the importance of improving infrastructure to support the...
Today, we welcome Tom Maoli to CBT News. Maoli holds a number of different titles, including President and CEO of Celebrity Motor Cars, President...
Five Star Dealer Awards recognize those at the peak of customer...
On Tuesday, Edmunds announced the ninth annual Five Star Dealer Award recipients. Dealers who received this year’s award are being recognized for their extremely...