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Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...

Unlocking Digital Gold Mine in the Service Department By Glenn Pasch Think of the Gold Rush of the early 1900’s. People crossed the country because they heard...

https://www.cbtnews.com/look-weeks-top-oem-headlines-16/

Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago. By Jon McKenna That vehicle service generates the lion’s...

Making a mistake with a potential car buyer is never good...it could cost your dealership a sell. But making a mistake and allowing...

Follow this framework to make sure your oversight of your dealership departments’ compliance efforts is thorough. BY TERRY DORTCH Compliance with federal and state laws...

Worry more about what motivates online shoppers than about your grade, and sales performance will improve. BY DAVID KAIN Very few phrases elicit the level...

Issues with promoting salespeople, getting test drives, BDC’s role, split sales forces BY DAVID LEWIS This month, we asked leading sales trainer David Lewis for...