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Way too many salespeople spend too long selling and too little time closing. These two things—selling and closing—are completely different arts and you need...

On today's CBT Newscast for Friday, July 7th, 2017: How Allstate's Auto Dealer Program helps with retention Joe Gumm sits down with Tara Webb, National Sales...

On today's CBT Newscast for Wednesday, July 5th, 2017: How the initial quality study benefits your dealership For nearly 30 years, the J.D. Power initial quality...

On today's CBT Newscast for Tuesday, July 4th, 2017: How certain words impact your bottom line During a recent interview with David Lewis, host of the...

On today's CBT Newscast for Monday, July 3rd, 2017: Are you where customers are online? Joe talks to Andy MacLeay, Director of Digital Marketing for Dealer.com,...

Today marks the beginning of 4th of July weekend, one of the busiest times for consumers to walk your lot. You've spent a tremendous...

On today's CBT Newscast for Friday, June 30th, 2017: Mark Tewart on making the most out of July 4th sales weekend Today marks the beginning of...

On today's CBT Newscast for Thursday, June 29th, 2017: Why customers like and want your inventory - Interview with Steve Finlay Jim Fitzpatrick sits down with...

Originally published in the June edition of Car Biz Magazine. How effective have your “speed traps” been in stabilizing phone management at your dealership? Let me...

On today's CBT Newscast for Wednesday, June 28th, 2017: Are you ready for digital changes in auto? Consumers Are. Joe Gumm sits down with Sharon Kitzman,...