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When Jonathan (Jon) Waters became an operating partner at McDonough Toyota, just outside Atlanta, he knew he was in a turnaround situation. The dealership...

On today's CBT Newscast for Thursday, October 19th, 2017: How Facebook Messenger gets around car buying barriers How do you create a barrier-free car buying experience...

On today's CBT Newscast for Wednesday, October 18th, 2017: Jeff Cowan: Is technology replacing the rules of salesmanship? Have you ever tried to have a discussion...

Not long ago doctors typically talked to their patients in professional jargon, using terms that were hard for average people to understand. The hapless...

On today's CBT Newscast for Tuesday, October 17th, 2017: Are three-day holiday weekends still impactful? We know it's another month from now, but if you haven't...

On today's CBT Newscast for Monday, October 16th, 2017: CDK’s Ron Frey: All the touchpoints consumers are engaged in With the amount of research consumers do...

On today's CBT Newscast for Friday, October 13th, 2017 Jeremy Anspach: What the future of digital marketing looks like Last week, PureCars acquired Showroom Logic. In...

When changes take place with a tool or process at your dealership, you certainly want to know if things will change or disrupt that...

On today's CBT Newscast for Thursday, October 12th, 2017: Meet DealerSocket’s New CEO: Sejal Pietrzak When changes take place with a tool or process at your...

On today's CBT Newscast for Wednesday, October 11th, 2017: Sally Whitesell: Words that Sell Service Having the right words to say to an 83-year-old man in your...