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Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of...

f AI powered assistants have shown to be highly effective for increasing sales, quality of service, and improving other activities around the dealership. These virtual...

The holiday season is the perfect time of year to express your gratitude for the important things in life, and for dealers, one of...

“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because...

Sales managers – many of whom routinely sold 25 or more units a month in their selling days – often lament that today’s salespeople...

The sales game is constantly changing. New products, marketing ideas and technology solutions continue to flow into the market, pulling dealership decision-makers in several...

A survey conducted by AutoTrader recently has identified that 42 percent of car shoppers use more than one device to research their new vehicle....

Issues with promoting salespeople, getting test drives, BDC’s role, split sales forces BY DAVID LEWIS This month, we asked leading sales trainer David Lewis for...

Dealers must employ specific tactics to foster a culture defined by skin in the other manager’s game. I am betting you have experienced this pain...

Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. BY DAVID...