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Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of...
How to Increase Sales at Your Dealership with AI Powered Assistants...
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AI powered assistants have shown to be highly effective for increasing sales, quality of service, and improving other activities around the dealership. These virtual...
The Importance of Employee Appreciation and How It Affects Your Bottom...
The holiday season is the perfect time of year to express your gratitude for the important things in life, and for dealers, one of...
How Puente Hills Ford Achieved #1 CSI Score in Southern California
“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because...
Turn Your 8-Car Alans into 30-Car Theos
Sales managers – many of whom routinely sold 25 or more units a month in their selling days – often lament that today’s salespeople...
Execution Plan: How to Buckle Down to Achieve Your Goals
The sales game is constantly changing. New products, marketing ideas and technology solutions continue to flow into the market, pulling dealership decision-makers in several...
What is the Future of Technology in the Dealership?
A survey conducted by AutoTrader recently has identified that 42 percent of car shoppers use more than one device to research their new vehicle....
Possible Answers For Tough Challenges In Keeping Salespeople Happy And Closing...
Issues with promoting salespeople, getting test drives, BDC’s role, split sales forces BY DAVID LEWIS
This month, we asked leading sales trainer David Lewis for...
Competition Between Departments is Great but Don’t Let it Become a...
Dealers must employ specific tactics to foster a culture defined by skin in the other manager’s game. I am betting you have experienced this pain...
It’s Time to Create Your Business Development Dealership
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. BY DAVID...