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new car buyers want most

What New Car Buyers Want Most

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So in the same week that Automakers and U.S. regulators joined together and took historic measures to improve recalls, J.D. Power released their 2016...
AutoNation

A View from the Top – Mike Jackson, CEO of AutoNation

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  VIDEO TRANSCRIPT: Jim Fitzpatrick: Mr. Mike Jackson, the CEO of AutoNation. We're so happy that you joined us here on CBT News. Thanks very much...

Instinct And Observing Other Businesses Lead Dealer To Flip To Salaried...

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Kistler Ford wants its product specialists answering questions, not chasing commissions. BY JON MCKENNA The ranks of dealers experimenting with salaried salespeople are gradually growing....
Employee Handbook

Employee Handbook, Department Policy Manuals Deserve A Dealership’s Real Effort And...

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Don’t make the mistake of just copying from the Internet; follow these steps to craft an effective guide. BY STEVE LEVINE In one of my toughest...

Dealer’s Path To Her Arizona Store Was Long And Twisted

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Shot down repeatedly on the East Coast, she was about to give up when a chance arose to break into ownership. BY JON MCKENNA The...

Building a LEED Gold Dealership Was Neither Cheap Nor Easy For...

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However, the Michigan family business has been repaid, and then some, in utilities savings and favorable publicity. BY MARY WELCH Ryan LaFontaine estimates an LEED...

Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability

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Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of...

Vehicle Wraps And Graphics Give Dealers A Low-Cost, High-Impact Advertising Medium

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Think of your loaner cars and service trucks as mobile brand-marketing messengers. BY CHUCK DE MARTIGNY Have you considered your dealership’s vehicles as valuable media...

CBT News – July 31, 2015

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On today's show: - Kevin Bradberry, President TK Worldwide, explains what you should look for in a sales manager - Karl Brauer, Senior Analyst at Kelley...

CBT News – July 30, 2015

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On today's show: - CBT Automotive Network Founder and CEO Jim Fitzpatrick speaks with Roger Penske at the Automotive Hall of Fame induction ceremony - Karl...