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Volkswagen CEO Herbert Diess talks EVs and production disruptors in 60...

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Despite being one of the most profitable automakers last year, Volkswagen is now feeling immense pressure amidst the turmoil overseas. While high prices and environmental issues...
Car Buying Outlook

Consumer insights shaping today’s car buying process

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Today on Inside Automotive, Steve Baldwin, Vice President of National Sales at Capital One Auto, discusses how data from the 2022 Car Buying Outlook...

CBT automotive newscast: April 12, 2022

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Inside Automotive: The simple 2-step process for more high-quality referrals Word of mouth is marketing is a powerful tool that can reach many potential consumers. So,...

How automotive manufacturers can create resilient supply chains in uncertain times

2022 is off to an unexpected start. While it may have seemed that disruptions in supply chains are lessening as COVID-19 restrictions are relaxed,...

Don’t let band-aid solutions compromise your CSI – Jennifer Suzuki |...

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Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...

Filling customer experience gaps in the lease-end journey

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In a recent BusinessWire release, Patrick Roosenberg, Director of Automotive Finance Intelligence at J.D. Power, said, "The days of the one-size-fits-all lease loyalty strategy are long...
fixed ops

Closer look: The obstacles car dealers face today in fixed ops

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For the past 18 years, Fixed Ops Magazine has kept the auto industry informed in all areas relating to fixed ops at the dealership...

4 ways to master increased call volume to capture more opportunities

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Over the past two years, the phone has secured its place as the most reliable and common form of communication. While texting and online...

Measuring customer effort: How easy is it to shop at your...

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Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In...

CBT automotive newscast: March 24, 2022

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Featured Show: Representation and visibility are key to attract more women to the auto industry - Amy Phillis | Griffin Motors Women make up to 52...