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It’s a steamy Friday afternoon in mid-September and Chris Saraceno has just returned from giving a presentation to over 600 students and faculty members...

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...

The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles...

If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...

Every dealership manager spends time, effort, and energy training team members and the effort benefits both parties with increased sales and profits.  Pretty straightforward,...

Since Wes Lutz was named chairman of the National Automotive Dealers Association, he has been home only a few days in the past six...

Mercedes Benz’s parent company, Daimler, has reported that the escalating trade war between the United States and China is the reason they have cut...

Appointments / Reservations A customer visit typically starts with the service appointment. The best performing Dealers remove the service advisor from the job of setting...

Dealers are seeing margin compression for both new and used vehicles. Dealers are also seeing new car sales volume on the slow downslide. So...

Here’s a silly question for dealers and managers: Do you ever look at your website and think it’s stale or boring? Of course you...