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A look inside industry icon Hugh Hathcock’s automotive retail journey
Today on CBT News, we welcome back to the show Hugh Hathcock, owner of ReconVelocity. Now, you may know a little bit about his...
How Can Franchise Dealers Compete With Industry Disruptors Like Tesla and...
With vehicle prices climbing higher and higher, taking measures to sustain profitability in the dealership is more important now than ever. And there are...
Proactive Dealer Solutions Rebrands, Enhances Platform
HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence,...
Your Top Digital Strategy for 2020 is in the Dealership
Digital retailing continues to gain ground within the automotive industry. We’ve all seen the news stories sharing the growth of online transactions and new...
The Power of Feedback
You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
How to Create an Efficient Business Development Dealership
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development...
The Case For Creating A Director Of Customer Engagement Position
How much do you really know about your customer’s true experience while he or she is shopping for a car? As a dealership manager,...
Start Being Candid With Customers Who Ask About Price First
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to...
Getting Rid of Friction in the Dealership
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
Hugh Hathcock Makes Bold Move in Auto Retail with the Launch...
After selling his wildly popular CRM and BDC software solutions company eLead1One to CDK Global for over $500 million dollars last year, automotive retail...
