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This week's most impactful OEM headlines, including: Fiat to phase out air bag inflators subject to recall by 2019 Reuters reports that Fiat Chrysler will...

https://www.cbtnews.com/look-weeks-top-oem-headlines-18-6/

Do you communicate regularly with your manufacturer? Well, it looks like it pays off. In the 2016 nada dealer attitude survey, Lexus...

Better Closing Rates and Customer Satisfaction Among the Benefits By Pete MacInnis Dealers and their F&I managers are always looking for an easier and quicker way to...

February 2016 Sales Numbers Corinne Lillis and Joe Gumm give you a look at the February 2016 sales numbers. The February 2016...

How are your satisfaction scores at your service department? Do you have a culture that simply tries to upsell the customer for the next...

January sales totals are in SAAR: 17.2 million Chrysler 6.9% Chrysler 22.1% Dodge 19.1% Fiat -20.3% Jeep 14.6% Ram 5.2% Ford -3.2% GM .5% Chevrolet -3.6% GMC 3.5% Toyota -5.0% Nissan 1.6% Honda -1.7% Kia 0% Hyundai 1.1% Volkswagen -8.9% Mazda -2.8% Subaru .7% BMW -4.7% Mercedes-Benz 1.7% Audi 2.7% Lincoln 8.4% Lexus -9.5% Cadillac -8.0% Buick 45.5% Acura -14.5% Infiniti -11.8%

Dealers must not equate these broad customer groups with common market segments that they can effectively target. BY DENNIS GALBRAITH I hear or read many dealers,...

Corinne Lillis and Joe Gumm give you a look at the November 2015 sales numbers. The November 2015 sales totals are: Fiat Chrysler: +3% Chrysler: -12.1% Jeep:...

Corinne Lillis and Joe Gumm give you a look at the October 2015 sales numbers. The October 2015 sales totals are: Fiat Chrysler: +14.7% Chrysler:...