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The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago,...

When deciding whether to have a separate Facebook account for business and personal, it’s best to examine your marketing goals. BY KATHI KRUSE I’m not...

Proper training in taking phone-ups opens the door for effective dialogue with the customer and increases your chances of getting them into the showroom....

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...

Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital...

Will holographic technology make the tablet – or even the F&I manager – obsolete? BY GEORGE ANGUS Americans love technology. That’s a fact. And staying...

Patrick Kelly, President of AutoLoop, says customers want instant response. The importance of answering a phone call is crucial for scheduling appointments, but most...

Helping dealers better determine how they continue to grow and strengthen their businesses in the future will be more important than ever as changing...

21st Century thinking and embracing a new era of transparency in F&I department will bring about a positive change in the auto industry. BY REBECCA...

Lessons learned from her late father, Sam Swope, have primed Patti Swope to take the auto group to new heights. BY CAROL WHITE Sam Swope...