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How are your satisfaction scores at your service department? Do you have a culture that simply tries to upsell the customer for the next...

From Carla in Defiance, Ohio: What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls? Mike...

On today's show: Is your dealership protected? Erik Nachbahr (President of Helion Automotive Technologies) has seven mistakes employees make that could cost you...

Making a mistake with a potential car buyer is never good...it could cost your dealership a sell. But making a mistake and allowing...

On today's show: Is your dealership protected? Erik Nachbahr (President of Helion Automotive Technologies) has seven mistakes employees make that could cost you millions. ...

On today's show: You’re up to speed on the technology potential car buyers want, right? Cody Tomczyk tells you how to dominate your market using...

Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago By Jon McKenna That vehicle service generates the lion’s share...

Intimacy With Automotive Marketing Fundamentals By Glenn Pasch Recently, I was asked what skills does a dealership general manager need to succeed today that weren’t as...