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We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you...

FCA Lights the Way FCA US dealerships are brightening the night for their customers who shop for new cars and trucks after sundown. FCA US has...

Let Buyers Do It at Home Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to...

You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle...

Making and Measuring Goals — And Winning Few get to start anything from scratch. A complete do-over. But that’s exactly what happened to Don Chalmers...

“Some folks might think that the phrase “micro-moments” is just some buzzword that’ll fade into the background, but that isn’t the case at all.” Micro-moments...

Engaging Advisor to Assist The time has come. You have well-thought-out reasons to sell your business. You have put your business in the best...

Car shoppers are interacting with dealerships on mobile. It doesn’t matter if it’s via an app or a mobile browser on their smartphones or...

If you are one of those rare dealerships that conducts competitor monitoring daily, you are ahead of more than 95 percent of the other...

jjj Are you prepared for Trump's Border Tax? Steve Finlay w/ Ward’s Auto discusses F&I contest at Northwood University Audience First, Everything Else Second