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CBT News - April 25,2016 On today's show: Are you digging deeper into your customer data to find hidden sales & service opportunities? We hear...

Don’t let Bad Phone Habits Disconnect Your Customers By Mike Haeg More mobile shopping, more targeted marketing, more car shoppers than ever before.  This means more calls...

Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...

Better Closing Rates and Customer Satisfaction Among the Benefits By Pete MacInnis Dealers and their F&I managers are always looking for an easier and quicker way to...

Unlocking Digital Gold Mine in the Service Department By Glenn Pasch Think of the Gold Rush of the early 1900’s. People crossed the country because they heard...

Are Your Employees Hiding Anything? By Chuck Sujansky Employers in every industry are increasingly becoming victimized by theft of goods and services from once-trusted employees. How widespread...

Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago. By Jon McKenna That vehicle service generates the lion’s...

Working smarter rather than longer is something we all want, right? But unfortunately that’s not happening at a lot of dealerships, even with the...

Are you comfortable with digital marketing concepts, even if you can't get too far down in the weeds? By Glenn Pasch Recently, I was asked...

Is There A Dark Cloud On Sunny Horizon Of Record Car Sales? Based on AutoNation Inc.’s experience, the seemingly huge year for U.S. sales may...