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Will online car sales hurt you dealership?
Change Is Good If You Embrace It
By Michia Rorsheen
Judging by the growing trend towards online car buying, it may appear dealerships face a shrinking role...
Building Loyalty Among Customers
Building Loyalty Among Customers
Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct.
Service customers at Ciccolo’s Porsche Norwell...
OEM Headlines | August Part 2
This Weeks OEM Headlines
Hyundai is bringing Apple CarPlay and Android Auto to some of its older cars - Hyundai will expand support for Apple CarPlay...
Enhancing the F&I Performance
Enhancing the F&I Performance
Publicly owned dealership groups can provide useful F&I performance comparisons for other dealerships.
Recent per-vehicle-retailed F&I-revenue averages for the six public groups...
Straight Talk | Early Management Intervention
This week on Straight Talk with David Lewis
David discusses the important of early management intervention and explains techniques on how to do it...
Top OEM Headlines | August 2016
This week's most impactful OEM headlines, including:
Porsche to create more than 1,400 jobs for electric cars : Porsche will boost the number of jobs for its...
How Football Training Camp Brings Sales
Editor's Note
By Mary Welch
Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s,...
Service Means Sales
A Service-First Philosophy Keeps Honda Dealership Growing
By Mary Welch
Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened...
Fine Tuning Your Employees
How to make the "Hard Talk", easy
By Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review”...
