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Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...

Send OnPoint Target Car Shopper E-mails to Different Customers for Better Value BY AMY FARLEY Not all customers are created equal. That’s something dealers know well, and...

Is Your Process Benefitting You In The Long Run BY DAVID LEWIS For decades Dealership parts departments have developed strict guidelines for one of the most...

So when millennials want to make an impact on something...they make sure everyone knows, including the auto industry. As we have told you...

Consistency is Key By Steve Roennau In December 2013, the Consumer Financial Protection Bureau (CFPB) ordered Ally Financial to pay $80 million in civil penalties over...

This week's most impactful OEM headlines, including: In Audi’s Virtual Cockpit, Technology Is Your Co-Pilot It’s now time for a look at some of the...

The "Secret Service" Strategy  By Michael Roppo The following information is all about delivering a Truly Outstanding Service by Streamlining a Management Alignment Onboarding (MAO)  Process...

CBT News - May 13, 2016 On this week's show: Hear about the one negative outlook for the auto industry Which vehicles are moving off...

CBT News - May 10, 2016 On today's show: Hear about the one negative outlook for the auto industry Learn what a new study says...

CBT News - May 6, 2016 On today's show: Steve White of Clarivoy on Google analytics. We’ll tell you what two industry insiders believe the...