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Do’s and don’ts of customer surveys
Customer-survey feedback can tell dealers what they are doing right and wrong and even whether a salesperson during a demo drive took a woman...
Tom Stuker: How to increase your sales
Tom Stuker talks about how to increase sales by utilizing Tom's lead prospecting technique with your customers at the time of delivery
How to develop more leaders
It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...
What women want from your dealership
Here are 37 items on women’s New Year’s list when it comes to car dealerships, service visits, and features for 2017. Here’s an opportunity...
Is Your Dealership Losing Thousands of Phone Leads?
Thanks to mobile devices, call volumes to dealerships are up significantly, outpacing internet leads by four to one, according to ADP Digital. In fact,...
Beating the Succession Odds
In the pop world there are the Dave Clark Five, the Jackson Five and Maroon Five. In the spy scene, it’s MI5. The Olympic...
3 Essentials for Service Department Retail Process Success
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well...
Daily Newscast: New study: 3 ways to capitalize on inbound calls
The more you know from customers, the bigger impact to your bottom line
New study: 3 ways to capitalize on inbound calls
Can more...
James Grace from Cox Automotive Unveils Their New nGauge Analytics Tool
nGauge is powered by Dealer.com's proprietary Pixall technology and data science, as well as customer research and shopping data from Cox Automotive's other two...
Transparency, Trust, Timeliness — Digital Retail 2.0
Thanks to the internet, fewer consumers rely on a salesperson to make an informed
vehicle purchase. Today, many consumers have a specific vehicle in mind...