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If your dealership has been hearing a lot about artificial intelligence, or AI, you’re in good company. The term crops up a lot, especially...

The advancements in technology, changing trends, and a new workforce, the future of dealerships could be very different from what they are now. Joe...

On today's CBT Newscast for Friday, May 26, 2017: WardsAuto: Steve Finlay on the Future of Dealerships The advancements in technology, changing trends, and a new...

The statistics have been consistent for the past several years. Salesperson turnover rate was 67 percent in 2016 overall with non-luxury brands experiencing a...

Selling cars is getting tough, and dealers increasingly are focusing on the fixed-ops part of the business – the parts and service side that...

Brian R. Bates is President and CEO of Holman Consumer Services. He started his career as a service writer intern at Holman Ford and...

Content marketing is a scary and new beast in the face of dealership managers who are used to good-old-fashioned marketing techniques like print and...

On today's CBT Newscast for Monday, May 22, 2017: How does Sonic Automotive handle inventory? – Interview with Jeff Dyke On a recent visit to Sonic Automotive’s...

To Oscar Gutierrez, electric cars are a “no-brainer.” “Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and...

The auto industry works hard to understand consumers, including why, where, when and how they shop. The problem is consumers keep changing the rules. Today,...