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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals...

We know salespeople and sales managers get paid on results. Should it be the same for those who work in BDC? Jennifer Zorko, Business...

  In today’s CBT Newscast for Friday March 17, 2017: Why vehicles with wifi are the future sales opportunity GM is now offering prepaid unlimited-data "hot spots";...

What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...

We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you...

FCA Lights the Way FCA US dealerships are brightening the night for their customers who shop for new cars and trucks after sundown. FCA US has...

Let Buyers Do It at Home Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to...

You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle...

Making and Measuring Goals — And Winning Few get to start anything from scratch. A complete do-over. But that’s exactly what happened to Don Chalmers...

“Some folks might think that the phrase “micro-moments” is just some buzzword that’ll fade into the background, but that isn’t the case at all.” Micro-moments...