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Effective questions, getting better answers and taking action are the keys to problem solving, innovation, and unlocking the full potential opportunity for your dealership’s...

To be a successful manager, you have to learn to communicate with authority—so that your team takes you seriously, respects your leadership, and follows...

Referrals. That’s the goal of developing an online community. But a vehicle dealership is vastly different from other types of businesses that have online...

Raise your hand--who likes to discipline an employee? I hear crickets chirping in the background. Yet discipline is a cornerstone of highly productive companies. Without...

At one time, a car sale was complete the moment the taillights faded into the distance. Today, the sales experience goes much further than...

One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the...

In our Automotive CX Summit series, Joe sits down with Max Steckler, CPO of CDK Global and a speaker at the Summit to discuss...

What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle...

“Fasten your oxygen mask before assisting others” is an all-too-familiar instruction that many of us tune out when waiting for our flight to take...

My boss once told me that managers should always have an exit strategy. Because if (fingers crossed) you receive a promotion or new position, you’ll need...