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customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

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Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years...
new model

Will New Model Releases and Concepts be Delayed?

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On March 29th, the organizers of the North American International Auto Show officially pulled the plug on the 2020 event. Scheduled to run from...
BDC

Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh,...

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On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC...
november

What November Sales Numbers Indicate for the Close of 2019

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Here to give us an overview of this November's numbers and what we can expect from Q4 and beyond is Charlie Chesbrough, senior economist...
strike

What Clift Buick GMC is Doing to Overcome the Challenges of...

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On today’s show, we’re pleased to welcome Garry Clift, owner and president of Clift Buick GMC in Adrian, Michigan. He and Jim discuss the...
Q3

Surprise Numbers from Subaru, and Better Than Expected Sales Results for...

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2019 has been a year of wondering if and when the bottom would fall out regarding auto sales. Regarding new auto sales, some have...
Tesla

Tesla Announces a $702 Million Loss for Q1

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Expert expectations for Tesla’s Q1 2019 numbers were never very promising, but the $702 million net loss the company announced may exceed the expected...
F&I

Increase Your F&I Department’s PVR with These 3 Strategies – Adam...

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On today’s show, we welcome back Adam Marburger, F&I expert, and President of Ascent Dealer Services. Adam always has great insight into what makes...

Tesla’s “Start” Program Begins Training the Next Generation of Service Techs

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It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well. As the...
Wes Lutz

2018 NADA Chairman Wes Lutz Reflects on a Successful Year

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The 2019 NADA Convention is officially in the history books, but before it ended we had a chance to catch up with Wes Lutz,...