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auto loan fraud

Auto Loan Fraud Costs The Industry $6 Billion This Year: How...

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The Rise of “Digital Identities” We live in a world where the majority of our financial transactions happen online. Consumers can transfer and pay bills...
customer service

Service: The Powerful Marketing Tool!

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As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...
newscast

How Dealers Can Combat the Expensive Auto Loan Fraud Trend |...

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On today's CBT Newscast for Monday, September 25th, 2017: CBT Automotive Roundtable CBT's CEO Jim Fitzpatrick sits down with dealers and managers from four high-volume Atlanta...
aggressive customer

5 Steps for Dealing with Aggressive Customers

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In the dealership world, we all have to deal with aggressive customers from time-to-time. Although you are more likely to encounter an aggressive customer...
newscast

How to prevent turnover from costing your dealership | 5 Steps...

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On today's CBT Newscast for Friday, September 22nd, 2017: Isabelle Helms: How to prevent turnover from costing your dealership Say your dealership is trying to find...
PDI system

What is a Pre-Delivery Inspection?

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Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles,...
electric cars

The Future is Electric Vehicles, According to These Carmakers and Economists

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Electric cars have been a niche market since their arrival. Even as the best-selling electric car to date, the Nissan LEAF sold just 14,006...
training

Why Salespeople Resist Change and What to Do About It

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When a dealership decides to change technologies, the transition can be hard on everyone. Those changes seem to be especially difficult, though, for dealership...

Social and digital Landing

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Customers

Is Your Shop Ready for the Future?

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The automotive industry has been evolving at an astonishing rate since its inception. Due to this ever advancing edge of the field, it is...