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Are OEMs Cutting Out the Dealer?
In a bid to mimic other online retail industries, several auto manufacturers have begun to offer services that reduce or eliminate time spent in...
Creating a Seamless Process between Sales and F&I
On this week's episode of F&I Today, Becky invites Joe Lescota to discuss dealer used-car trends and how to create a seamless process that...
How to “Own the Market”: Toyota Turnaround Yields Happy Customers, Staff,...
When Jonathan (Jon) Waters became an operating partner at McDonough Toyota, just outside Atlanta, he knew he was in a turnaround situation. The dealership...
Why do Most Digital Marketing Managers Fail?
I find it interesting that many businesses still are not aware of the impact digital marketing has on their bottom line. Many feel they...
How to succeed in the current economy, starting with F&I
We always hear the phrase, "dealers need to prepare for the future." I'm sure your dealership would have differing opinions on tips, trends and...
On-Boarding New Technicians
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to...
Integration is Key to Dealer Excellence
The current automotive retail experience is a fragmented one. With so much change happening in the marketplace, dealers are constantly looking to the horizon,...
Loyalty and Rewards Programs – What Works & What Doesn’t
Make the right offer to the right person, at the right time, and you have a sale. It’s a great feeling.
But make that same...
Words that Sell Service
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be...
What’s behind this month’s strong US auto sales? | Words that Sell...
On today's CBT Newscast for Wednesday, October 11th, 2017:
Sally Whitesell: Words that Sell Service
Having the right words to say to an 83-year-old man in your...
