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Ford Motor Company sent a strong message to employees and the public this week, sending one of its top executives packing after investigations revealed...

Customer retention has been a buzz-phrase in the automotive industry for quite some time now. Customer retention is essentially the ability of a company...

  CBT News Contributor Sally Whitesell, Founder, and CEO of SW Service Solutions, Shares Training Tips for your team using strategies that are relevant and...

Quota kickbacks have a place in the automotive industry with benefits for both consumers and some dealers. Programs that reward dealer volume sales, known as...

Digital shopping is all the rage in the automotive industry. Much attention has been drawn to the online buying habits of potential car buyers....

Ken Ganley has his eye on a round number — $2 billion. And, if he doesn’t make it this year, well, it’s a sure...

Why It’s a Mistake Having been on both sides of the aisle as a Salesperson and F&I Manager, I have my own experiences and stories...

  On today's CBT Newscast for Tuesday, February 20th, 2018: How the SAVY app can make both dealers and buyers happy Larry Dorfman, CEO of EasyCare, is...

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...

The automotive industry is jam-packed with data that allows dealerships to continue on improving. However, there can be a number of situations when the...