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There are variations of what a strong digital retail dealership could look like. Bill Wittenmyer, Partner at Elead1one and knowledgeable resource on auto retail, expands...

Albany, NY – March 14, 2018​ – Auto/Mate Dealership Systems has updated its Open/Mate application programming interface (API). The Fixed Ops department can now use...

Meetings have been a part of businesses since the beginning across all sorts of industries. They allow leaders and employees to have a clear...

If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be...

What happens when the most vital systems in your overall technology ecosystem also garner the lowest satisfaction and loyalty rates? For a sample profile...

  On today's CBT Newscast for March 12th, 2018: John Traver: If Your Service BDC Isn't Staffed Correctly, It's Not Working If your service BDC isn't staffed correctly,...

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...

Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...

If you want to attract the right talent and improve your job search, then make yourself visible online. Steve Munyan, President of Hire the...

In 2016, there were 34,439 fatal motor vehicle accidents in the United States. These accidents caused over 37,000 deaths. Both numbers are a grim...