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Why are You Losing Service Business?
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because...
Dale Pollak, Founder of vAuto: “There Will Be A Significant Transformation’’
“In the near to intermittent term, we are on a brink of a down cycle’’, Dale Pollak, Founder of vAuto, said in a recent...
Retail Giants to Start Selling Vehicles
It used to be that a dealer’s only competition was the dealer down the road. This is no longer the case. We are all...
Tesla Workers Asked to Prove ‘Haters’ Wrong
In a pair of internal memos last week from the heads of engineering and production at Tesla, assembly workers have been asked to ramp...
Cory Mosley: Focus On Customer Experience Without It Costing Profitability
Cory Mosley Joins the CBT News team in the Cars.com booth at The NADA Show where he shares about the key to creating an...
What Digital Retail Trends To Look For After The NADA Show...
On today's CBT Newscast for Wednesday, March 28th, 2018:
What Digital Retail Trends To Look For After The NADA Show
David Kain, host of Kain &...
Enhancing the Customer Experience
We live in a world of constant stimulation. At times it may feel we are on sensory overload from all of the pings, posts...
Why Dealers Should Be Maximizing Their Dollars Per Unit In Operations
Scot Eisenfelder, Chief Executive Officer and Executive Chairman of Affintiv Inc., explains how the auto industry is becoming more of a razor blade business...
Bells & Whistles May Not Attract and Convert
Here’s a silly question for dealers and managers: Do you ever look at your website and think it’s stale or boring? Of course you...
How to Upsell Preventative Maintenance
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that...
