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At Digital Dealer 24 this year in Orlando, Florida, Don Hall, the President and CEO of the Virginia Automobile Dealers Association, spoke with CBT...

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...

On today's CBT Newscast for Friday, April 27th, 2018: "Take A Step Back, Create A Plan, Become an Industry Disruptor"- Dan Waldschmidt Have you ever heard...

Dealership groups, whether big or small, are becoming more commonplace. Dealer group owners recognize that running multiple dealerships together is more cost effective than...

Objections aren’t always objections from customers, according to Grant.  He suggest listening and agreeing with them, but also figuring out if their objections are...

On today's CBT Newscast for Wednesday, April 25th, 2018: Offer a Customized Online Experience at Your Dealership - Paul Wagner, CloudEngage Every dealer wants to make...

Despite best efforts and best practices by dealers and manufacturers, many car buyers and service customers remain vulnerable to defection. Rather than viewing these odds...

The familiar circular logo is staying, but Nissan Motor Company said that many showroom changes are afoot with the company aiming for upgrades in...

When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact...

More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what...