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Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a...

Today on CBTNews.com - Friday, September 28th, 2018: Why the SAAR Doesn't Determine the Success of Your Dealership - Brian Benstock Jim Fitzpatrick is joined today...

After nearly three decades in the auto retail industry showered with successful startups and distinguished executive roles, Cox Automotive's COO, Mark O'Neil will end...

There have been plenty of announcements from carmakers but EVs (electric vehicles) are still mainly for the elite. Alternative fuels have been touted as the...

In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into...

Cars.com has decided it’s time to take a new approach in regard to car selling, and it’s an interesting one. By using “swipe” methods like...

Despite all the emerging technology, cold calling remains one of the most powerful tools in a salesperson’s box. Though customers are increasingly looking to...

Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the...

Today on CBTNews.com - Monday, September 24th, 2018: How Career Path Models Can Curb Employee Turnover in Fixed-Ops - John Fairchild Frequent employee turnover is something...

Nick Saban’s attention to detail is legendary. Whether it’s anecdotes of him challenging his team to get better within days of clinching a national title...