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When you own a business, you know that online customer reviews are very influential. From Yelp to Healthgrades, Angie’s List to Trustpilot, people are...

On this week's episode of F&I Today Becky welcomes back Tony Troussov, Director of Training for Automotive Development Group to discuss F&I fundamentals. Far...

It’s been said that the most important numbers in any business can’t be known. That is. you won’t know the number of customers who...

To Oscar Gutierrez, electric cars are a “no-brainer.” “Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and...

For those dealers who participate in reinsurance and follow loss ratios, you’ve probably seen a spike of increasing Guaranteed Asset Protection contracts within the...

The rubber is about to meet the road for the U.S. economy. An unlikely candidate, the auto sector, has emerged as the key piece...

Implementing significant changes in your sales process will go far in attracting young, well-educated salespeople and increase your employee retention rate. Easily the biggest challenge...

When it comes to effectively measuring the performance of your marketing, key performance indicators (KPIs) are extremely important. It is vital to have a...

Tom welcomes Wes Crumby of Sub Prime Dealer Services on the show. In this conversation style interview, Tom learns what’s best for the dealer...

Whether it's hot performance models or practical small crossovers, executives gathered here for the big auto show are staking their company's future on a...