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first pencil

First Pencil – What to Offer the Customer

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  On today's episode of Straight Talk, David Lewis talks about what you should offer the customer on the first penciling, the first real step...
Front-End Gross

How to Hold on to Front-End Gross and Improve the Overall...

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Dealers across the country have felt the pressure to hold on to front-end gross as margin compression continues to be a persistent issue. Here...
repair

Consistent Repair Updates Make for a Better Customer Experience

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Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance,...
newscast

Week In Review: Find, Reach, and Retain Profitable Customers with Predictive...

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CBT News Week In Review for Friday, January 25th, 2019: Find, Reach, and Retain Profitable Customers with the Power of Predictive Analytics - Amy Hughes,...
personalization

Online Personalization Tools: How/Why They Can Boost Profits

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If you are not currently personalizing your websites and other online platforms, then you’ve losing revenue. In 2018, it was reported that businesses lost...
zero emissions

What Zero-Emissions Means for Dealers and Why It Matters

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When Governor Jared Polis (D. Colorado) ran for office this past November, he campaigned on a promise to power the state via renewable energy...
diversity

Women’s Voices are Going to Get Louder in 2019 – Are...

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I predict women's voices are only going to get louder and more influential in 2019. Will you be listening and respond in ways that...
newscast

How Subscription Services Can Create More Predictable Revenue Streams | Women’s...

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Today on CBTNews.com - Thursday, January 24th, 2019: How Subscription Services Can Create More Predictable Revenue Streams for Your Dealership - Vince Zappa, Clutch Technologies The...
overnight repair

Pros and Cons of Running an Overnight Repair Shop at Your...

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We live in a world of instant gratification. Our time has been dreamed about for generations. Smart phones put most of the world’s knowledge...
transaction rates

How Rising Transaction Rates Could Affect Your Dealership’s Bottom Line –...

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The auto industry ended on another high for 2018, and 2019 is poised to be another strong year as well. While higher interest rates and...