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It’s no secret that success in auto sales requires much more effort than simply taking ups on the sales floor. You cannot let your...

According to a study by ACI Worldwide, 56 percent of bills were paid online in 2016. Over 50 percent of Millennials, Gen Xers, and...

Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If...

Not long ago doctors typically talked to their patients in professional jargon, using terms that were hard for average people to understand. The hapless...

It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the...

Charles W. Gilchrist, President of the Weatherford, Texas Southwest Ford auto group, was voted to be the 2018 National Automobile Dealers Association (NADA) vice...

The National Insurance Crime Bureau has reported that Hurricane Harvey is responsible for nearly 270,000 vehicle insurance claims. Nearly 70,000 more were caused by...

In what has become a long, back-and-forth battle regarding overtime pay for dealership service advisors, the case of Navarro v. Encino Motorcars, LLC will...

An Era Of Disruption The auto industry has experienced a significant amount of disruption in the past decade. From self-driving cars to direct-to-consumer models, it...

Commercial vehicle sales and service is big business. From local plumbers to large construction companies to government fleets, they all need vehicles and they...