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Shep Hyken: Creating a More Convenient Customer Experience | Steve Stauning:...
CBT News Week In Review for Friday, October 12th, 2018:
New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley
On...
The Advantages of Selling Beyond the F&I Menu at Your Dealership
Back in the 1990ās, menu selling was becoming an accepted way to make it easier for the F&I managers to be able to present...
Use These 6 Tips to Treat Every Caller Like Royalty
Hereās a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they...
How to Avoid These Five Marketing Pitfalls at Your Dealership
Over the past couple of decades, marketing has transitioned from the āaction of pushing out messaging,ā to āstrategically driving engagement and revenue.ā Case studies,...
Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve...
Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most...
Auto Sales Down Slightly; September’s Winners and Losers | How to...
Today on CBTNews.com - Tuesday, October 9th, 2018:
Auto Sales Down Slightly; September's Winners and Losers - Jeremy Acevedo, Edmunds
On today's edition of CBT News,...
Studies Show Tariffs Will Lead to Steep Price Increases
By now, most have heard something about the Trump Administrationās planned auto tariffs. The president campaigned under promises to help a flagging auto industry...
New Challenges For Today’s F&I Manager and How to Win Against...
On today's edition of CBT News, JimĀ Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challengesĀ for...
New Challenges For Today’s F&I Manager and How to Win Against...
Today on CBTNews.com - Monday, October 8th, 2018:
New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley
On today's edition...
Get Back to Basics with These 5 Best F&I Practices
F&I products, selling techniques, and technological tools have all undergone a seismic shift in the last 30 years. Gone are the 4 squares, the...