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newscast

Shep Hyken: Creating a More Convenient Customer Experience | Steve Stauning:...

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CBT News Week In Review for Friday, October 12th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On...
menu

The Advantages of Selling Beyond the F&I Menu at Your Dealership

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Back in the 1990ā€™s, menu selling was becoming an accepted way to make it easier for the F&I managers to be able to present...
caller

Use These 6 Tips to Treat Every Caller Like Royalty

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Hereā€™s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they...
marketing

How to Avoid These Five Marketing Pitfalls at Your Dealership

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Over the past couple of decades, marketing has transitioned from the ā€œaction of pushing out messaging,ā€ to ā€œstrategically driving engagement and revenue.ā€ Case studies,...
qualified buyer

Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve...

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Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most...
newscast

Auto Sales Down Slightly; September’s Winners and Losers | How to...

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Today on CBTNews.com - Tuesday, October 9th, 2018: Auto Sales Down Slightly; September's Winners and Losers - Jeremy Acevedo, Edmunds On today's edition of CBT News,...
tariffs

Studies Show Tariffs Will Lead to Steep Price Increases

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By now, most have heard something about the Trump Administrationā€™s planned auto tariffs. The president campaigned under promises to help a flagging auto industry...
F&I

New Challenges For Today’s F&I Manager and How to Win Against...

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On today's edition of CBT News, JimĀ Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challengesĀ for...
newscast

New Challenges For Today’s F&I Manager and How to Win Against...

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Today on CBTNews.com - Monday, October 8th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On today's edition...
F&I

Get Back to Basics with These 5 Best F&I Practices

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F&I products, selling techniques, and technological tools have all undergone a seismic shift in the last 30 years. Gone are the 4 squares, the...