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In the midst of managing customer service, the finance process, service departments, and overall dealership operations, it is easy for marketing to fall by...

The demand for auto parts on eBay is through the roof. eBay has devoted an entire website to selling auto parts called eBay Motors....

In the last ten years, the story has been about Millennials. Their wants, buying habits, and beliefs have inspired numerous studies and news reports....

When John O'Leary was 9 years old, he suffered burns over 100% of his body and was expected to die. He is now a...

John, a seasoned F&I manager, asked the question: “When business slows down, how do I get through the lean periods?” The answer to that...

Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want...

  On this week's episode of F&I Today, Becky Chernek explains how what you are doing with your subprime deals will make a difference selling...

With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about...

On today's CBT Newscast for Tuesday, December 26th, 2017: The Personalized Customer Buying Experience in 2018 Joe Gumm speaks with David Kain the Host of Kain...

Currency has rapidly evolved over the years. From coins to cash, and then cash to plastic consumers have a variety of ways they can...