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 CBT News Week In Review for Friday, August 16th, 2019: Cox Automotive's Isabelle Helms Discusses the Latest Recruiting Trends For Dealers Attracting the top talent is...

CBT News Week In Review for Friday, May 17th, 2019: Avoid These 5 Outdated Practices to Gain Your Customer's Trust - Joseph Michelli, NYT Best-Selling...

CBT News Week In Review for Friday, March 1st, 2019:  How Your Sales Department Can Dramatically Increase Closing Percentages - Brian Finnegan, Advanced Dealer Concepts Dealers...

Today on CBTNews.com - Wednesday, August 8th, 2018: Improve Your Employees Experiences to Enhance Your Dealership's Success - Joseph Michelli, NYTimes Best Selling Author Internationally recognized...

Today on CBTNews.com - Tuesday, June 26th, 2018: How To Enhance Your Employees Experiences to Promote Success - Joseph Michelli Internationally recognized speaker, author, consultant, and...

Today on CBTNews.com - Friday, June 22nd, 2018: Does Your Dealership Experience Meet Your Customer's Expectations? - Joseph Michelli, NYTimes Best Seller Our guest today on...

On today's show: Marc Fields, CEO of Ford, gives us his thoughts about sales for the Auto Industry for 2016. Joseph Michelli, author of numerous...

On today's show: Joseph Michelli writer of New York Times #1 Best Seller "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way", on what it...

The automotive retail landscape has undergone a significant transformation, driven by technological advancements and changing consumer preferences, which has impacted consumer behavior and compelled...

When speaking with people about their personal and business finances I find much of an individual’s stress is caused by the unknown. As the...