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Today on CBTNews.com - Monday, September 24th, 2018: How Career Path Models Can Curb Employee Turnover in Fixed-Ops - John Fairchild Frequent employee turnover is something...

  As a generation, they have been called everything negative you can think of: lazy, entitled, selfish, shallow, narcissistic. However, another name they are called...

  On today's CBT Newscast for Tuesday, January 9th, 2018: How to successfully cater to younger employees As a generation, they have been called everything negative you...

  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female...

  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones...

Key measures to ensure Service Department Retail Health By: John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service...

Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do...

Checking Your Service Department's Health By John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can...

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...