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Service department satisfaction held back by long wait times, EV issues
Customer satisfaction with the dealership service experience improved slightly in 2024 but was held back from a stronger increase due to frustrations with the...
General Motors prepares to launch ‘SDVerse’ automotive software marketplace
General Motors is partnering with auto supplier Magna and consultancy firm Wipro Limited to launch a virtual marketplace called SDVerse for buyers and sellers...
How to greet customers on the phone or in the service...
Welcome to the first episode of Loyalty-Based Sales Strategies with Jen Suzuki on CBT News! In this series, Suzuki, president of eDealer Solutions, veteran...
EPA to relax emission rules, UAW threatens new strike, Fisker expands...
Inside Automotive
Defying industry challenges with innovative solutions – Ed Roberts | Bozard Ford Lincoln
As customers hold onto their vehicles longer, there's a surge in...
EPA to re-evaluate tailpipe emission standards after industry pushback
The Biden Administration is planning to relax strict tailpipe emission standards proposed by the Environmental Protection Agency (EPA) last year in an effort to...
Challenges in electric vehicle repairs and insurance
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the...
Preparing your dealership for the 2024 car market — Tyson Jominy...
On this episode of CBT Now, host Jim Fitzpatrick is joined by Tyson Jominy, vice president of data and analytics at J.D. Power, to...
GM surges Q4 earnings, prepares for another successful year
Despite possible headwinds in the economy and sales, General Motors (GM) exceeded Wall Street's projections for both its top and bottom lines in the...
U.S. auto dealers send second appeal to Biden over EPA’s strict...
Nearly 5,000 U.S. auto dealerships have issued a second appeal to President Joe Biden, urging him to reconsider the Environmental Protection Agency's (EPA) proposed...
