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Many dealers realize the important role trust plays in customer retention and service scores, often going to great lengths to ensure their buyers have...

Cox Automotive plays a critical role in maintaining the complex network of dealers, manufacturers, and vendors that comprise the modern automotive industry. Not only...

As we continue to navigate the vastly changing landscape of retail automotive, it's imperative to take note of the recent developments that have shaped...

Dealers often prioritize their in-store activities over their digital retail operations due to a lack of trust in modern technology and today's car buyers....

Merchandising is a crucial component of any retail operation, especially in the age of digital commerce, where customers often have little to no access...

Consumer preferences have evolved rapidly in the retail automotive sector, completely changing how cars are shopped and sold in the last three years alone....

During the recent Digital Dealer conference in Las Vegas, CBT News anchor Jim Fitzpatrick connected with Noah Lee, the Director of Product Consulting for...

First-party data, customer information collected and stored by a business, is a powerful tool that allows companies to provide better, more efficient service. But...

Selling cars and trucks online with automotive e-commerce is now a reality, but many dealers are still confused about whether digital retail is good...

The electric vehicle segment has undeniably reshaped the way the automotive industry and its consumers think about mobility. However, while the technology is exciting,...