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I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...

I’ll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he discusses 10...

Inside Automotive: 10 things that can harm your relationships with customers I'll Be Back: How to Get Customers to Come Back Again & Again is out...

Earlier this year, the eleventh Cox Automotive Car Buyer Journey Study was released in the midst of the pandemic. It doesn’t come as a shock...

Featured Interview: What is the most important measurement in business that leaders should consistently monitor? - Shep Hyken, NY Times best-selling author Loyal and repeat customers...

Today’s Featured Interview: 10 retail predictions all business owners should prepare for – Shep Hyken On today’s show, we’re pleased to welcome back Shep Hyken, customer...

Today’s Featured Interview: How the customer experience is different in a COVID-19 world In today's mostly contactless world, how exactly do you continue to deliver great...

Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...

CBT News Week In Review for Friday, February 7th, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan In the automotive industry, positive consumer...

Today on CBTNews.com - Thursday, February 6th, 2020: Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, "The Cult...