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CRM

Incorporating Your CRM with Your Phone Process to Capitalize on Leads...

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 Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help...
automotive industry

Top Reasons to Work in Automotive Retail

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Automotive dealerships and its dealers are the links to the automotive manufacturers and their consumers. If you have a true appreciation for cars, then...
newscast

Week In Review: Cox Auto’s Brian Moody Names the 10 Best...

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CBT News Week In Review for Friday, February 15th, 2019: January Sales Numbers Defy Automotive Industry Expectations - Karl Brauer, Autotrader & KBB Despite winter storms...
luxury brands

The Future of Luxury Brands

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Luxury brands are on the rise. According to MarketWatch, an increase in those belonging to the middle class has spawned new growth in the...
credit interview

The Credit Interview

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On this week's edition of F&I Today, Becky Chernek discusses the importance of an effective credit interview, how it differs from a customer interview,...
one-line ROs

One-Line ROs

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A few Fridays ago at the dealership I was visiting, we had a meeting and discussed some important metrics surrounding increasing sales. The topic...
calling customers

Properly Handling Calling Customers

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On this week's episode of Straight Talk, David Lewis talks about the importance of properly handling calling customers and why car shoppers would call...
canine companions

NADA 2019: Canine Companions, Joe Verde & Ben Chavez

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At this year’s NADA Show in San Francisco, CBT News caught up with Joe Verde and Ben Chavez at the ADESA Charity Auction supporting Canine Companions....
Peter Batten

NADA 2019: Cox Automotive, Peter Batten

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Jim Fitzpatrick is joined by Peter Batten, General Manager of Digital Retail with Cox Automotive at this year's NADA Show.The pair discussed digital retailing...
Rapid Recon

NADA 2019: Rapid Recon, Dennis McGinn & Jasen Rice, Lotpop

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Jim Fitzpatrick sat down to talk with Dennis McGinn of Rapid Recon and Jasen Rice of Lotpop at the NADA 2019 Show to discuss inventory...