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According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer...

From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car...

Today on CBTNews.com - Tuesday, May 7th, 2019: The Importance of Having Return Customers in the Service Drive - John Fairchild, Fixed-Ops Expert According to Cox...

Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...

On today’s show, we welcome back Mark Rikess, CEO of The Rikess Group, a training and consulting group focused on helping dealers implement a...

On today’s show, we’re pleased to welcome back Isabelle Helms, vice president of research and market intelligence for Cox Automotive. Isabelle is here to...

Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to...

Today on CBTNews.com - Thursday, April 25th, 2019: Chevy Dealer Tim Roberts Discusses MotorTrend's CPO Program You know those cars you have on your lot that...

On today's Tip of the Day, Brian Pasch walks you through how you can improve your direct marketing campaign by using social media sites...

On today's show, we discuss the turnover dealers see with middle managers and the challenges they face on the showroom floor every day with...