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After three and a half years, Chip Perry is retiring from his position as TrueCar's President and Chief Executive Officer. Perry, 65, took on...

 Comfort and complacency are the dealership's worst enemies, and customers are quick to move on to competitors who meet their changing needs. That’s why...

 Today on CBTNews.com - Tuesday, June 4th, 2019: How to Help Your Team Set and Achieve Their Goals Year After Year - Glenn Pasch, CEO...

How F&I Expert Rick McCormick Found His Niche in the Most Unlikely Place Today on CBT we are happy to have Rick McCormick in our...

 Today on CBTNews.com - Tuesday, May 28th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

 Memorial Day is filled with perks and incentives. This holiday signifies the start of summer sales, but even with incentives and a strong economy,...

Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying...

The used car market has had its fair share of turns and changing trends so far in 2019 and Jonathon Banks, Vice President and...

 CBT News is pleased to welcome back Larry Dorfman, Founder of EasyCare, and Finbarr O'Neill, Chairman and CEO, to discuss some of the changes...

Despite positive page views and clickthrough rates some dealerships continue to ultimately struggle with sales and outcomes. Jonathan "JT" Thompson, Vice President of Sales...