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Teaching Customers About Maintenance in the Information Age
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
How Angela Krause Family Ford Improved Their Customer Experience and Enhanced...
In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...
What’s New with Car Subscriptions? Expansions, Pilot Programs, and More
We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies,...
Do You Have a Cybersecurity Plan at Your Dealership?
Much the same way you build walls and barriers to protect your physical inventory, you should also be concerned about protecting your network and...
Employee Feedback: Four Metrics You Should Keep Track of to Promote...
"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied,...
May Sales Remain Steady And SAAR Exceeds Expectations in Monthly Kerrigan...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director for Kerrigan Advisors. May's Kerrigan Report addresses the slight...
Does Your Team Sabotage Themselves? Two Behaviors to Avoid
Self-sabotage doesn’t get talked about nearly enough in our business. In past interviews and posts, I have shared many of the “7 Self Sabotaging...
Mexico Becomes the Latest Country to Come Under U.S. Tariff Threat
This week, President Donald Trump has shifted his focus from looming tariffs on China to prospective tariffs on Mexico. Instead of tweeting or speaking...
Week In Review: How to Help Your Team Set and Achieve...
CBT News Week In Review for Friday, June 7th, 2019:
Charlie Chesbrough on Memorial Day Sales Results, Q2 Predictions, and Other Industry Trends - Cox...
Creating a Stellar Company Culture in Your Dealership
Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to...
