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Surprise and Delight: A Great Customer Service Concept. Or Is It?...
When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
The Power of Consistency
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....
The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising...
We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key...
Trend Watch: What Dealers Can Expect in the Next Five to...
What can auto dealers likely expect for the next five to ten years of the automotive industry? Well, looking at the data, two words...
The 5 Personality Traits That Winning Auto Retailers Have
A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on...
The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising...
Today on CBTNews.com - Monday, July 15th, 2019:
The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock, Paragon Honda
We...
How to Build an Authentic Brand
What makes companies like Coca-Cola, Harley Davidson, Southwest Airlines and Disney successful? Is it because they sell the best product for the lowest price?...
Week In Review: How to Be a Sales Superstar: Mark Tewart’s...
CBT News Week In Review for Friday, July 12th, 2019:
How to Be a Sales Superstar: Mark Tewart's Proven Four P's Method for Training Your...
How Dealerships Can Help Reduce F&I Burnout
There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the...
Fifty-Nine Percent of Employees are Stressed, Here’s How to Beat It...
A 2017 StressPulseSM Survey, released by ComPsych, found that 59 percent of their employee respondents reported dealing with high levels of stress. Unfortunately, workplace...
