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phone calls

Phone Calls: The Good, the Bad, and the Exceptional

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Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains...
succession

The Dealer’s Essential Guide to Succession Planning

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In a way, the need for succession planning mirrors gravity. Because, as certain as a ball thrown in the air is to fall, it...
big data

Five Ways Dealers Can Introduce Big Data Solutions to Their Dealerships

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Every week, it seems as if there is a new buzzword related to technology and innovation regarding the automotive industry. It can be overwhelming...
productivity

6 Simple Tools To Boost Your Productivity

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If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming...
EV owners

EV Owners Face Rising Taxes and Fees in Over 25 States

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Many consumers who have made the switch to an electric vehicle (EV) will tell you they have enjoyed the benefits they have received from...
employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future...

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Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....
hiring process

Why Your Dealership Needs to Review Its Hiring Process

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When numbers start dropping, dealerships might assume that the cause is vehicle trends, fickle customers, or a general economic slump. They may not realize...
Recession

3 Ways to Make Sure Your F&I Staff Are Ready for...

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Anyone who was alive in the years 2007-2009 remembers very well the crash of the stock market, the stories of Bear Stearns and AIG...
reputation.com

The Benefits of Properly Managing Your Dealership’s Online Reputation – Joe...

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According to a study by Think with Google, 92 percent of car buyers conduct their own research online before they buy. This means that...
stress

Five Things Your Dealership Can Offer to Decrease Stress-Related Turnover

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For most workers today, job-related stress is having a significant impact on how they work, and if they stay at their jobs. The American...