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CBT News Week In Review for Friday, November 15th, 2019: Dennis McGinn and Jon Burkeen Discuss the Best Ways to Manage Your Recon Process I'm very...

Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to...

J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a...

Today on CBTNews.com - Thursday, November 14th, 2019: Inventory and Auction Volume: The Latest from J.D. Power's Larry Dixon On today's edition of CBT News, we...

In this segment of Fast Talk, vAuto's Brian Finkelmeyer and Patrick Janes discuss the challenges dealers face when it comes to inventory management; both...

It’s no secret that F&I departments have suffered (and sometimes still do) from a bad reputation. Probably the worst in the entire dealership…sleazy, fast-talking...

In the past, all someone needed was a set of wrenches and a little aptitude to become a mechanic. With zero formal education, backyard...

Today on CBTNews.com - Tuesday, November 12th, 2019: Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors Jim Fitzpatrick talks to Shawn Hays,...

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...

Things move quickly in the digital age. By now, most dealerships recognize the need for a stellar social media presence. Study after study shows...