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Interview Red Flags: What to Look for When Interviewing Potential Employees
According to the job search website Indeed.com, the average annual earning of a car salesperson in the U.S. was around $68,000 including all bonuses. ...
Retain Service Customers with Every R.O.
We probably all agree that the goal of the dealership service department should be to: A) generate profit, and B) deliver an experience that...
CBT Automotive Newscast for December 3, 2019
Today on CBTNews.com - Tuesday, December 3rd, 2019:
How to Give Your Dealership an End of the Year Marketing Boost
On today's show, we're pleased to...
ReconVelocity Brings Accountability Back to Vehicle Reconditioning at Beaver Toyota
On today's show, Hugh Hathcock, owner of ReconVelocity, joins us in the studio once again. This time, he is accompanied by Patrick Abad, General...
How to Create an Efficient Business Development Dealership
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development...
Is The Automotive Industry Forgetting How To Connect?
If you stay current with articles on marketing or business in general, you cannot miss the pundits discussing the new face of business –technology,...
Don’t Let Bad Phone Habits Disconnect Your Customers
It’s well known that one the quickest ways to increase sales is to improve on the phone. The opportunity becomes more obvious as the...
Comfort with Fundamentals Makes Decisions on Service Equipment Purchase or Replacement...
“It might be time to think about adding to or replacing some of your service equipment. That means being comfortable with the fundamental questions...
The Case For Creating A Director Of Customer Engagement Position
How much do you really know about your customer’s true experience while he or she is shopping for a car? As a dealership manager,...
What Clift Buick GMC is Doing to Overcome the Challenges of...
On today’s show, we’re pleased to welcome Garry Clift, owner and president of Clift Buick GMC in Adrian, Michigan. He and Jim discuss the...
