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facilitator

Best of 2019: How Sellers Auto Group Increased Sales With the...

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Every dealer is always looking for new and innovative strategies to increase their sales. And while there are many ways to do it, our...
customer

Don’t Ask, Tell Them What Services They Need

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As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come...
Sam Slaughter

CBT Automotive Newscast for December 30, 2019

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Today on CBTNews.com - Monday, December 30th, 2019: Best of 2019: How Sellers Auto Group Increased Sales With the Help of a Facilitator - Sam...
drive

Talking During the Demonstration Drive

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Put the Customer in the Driver’s Seat and Listen Performance strategist Tony Robbins says, “For changes to be of any true value, they've got to...
people

Are You A Leader Or An Enabler?

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Management and leadership are two different things. There is an old saying that “You manage things and you lead people.” Managing and leading are...
dealership

Advice for Buying or Selling a Dealership

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On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he...
Cheryl Miller

Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO...

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On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with...
lead

Are You Ready to Lead?: The Big Difference Between Leading and...

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Everyone craves the opportunity to advance to the next level. Today you are a salesperson on the floor or service advisor in the bay....
greeting

Effective Greeting Requires Planning and Professionalism

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In all of our interaction with OEM’s and individual dealers the greeting is a key component of the sales process that is talked about...
emerging trends

Karl Brauer Discusses The Auto Industry’s Defining factors from the Past...

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The automotive retail industry has come a long way since 2010, and as we wrap up 2019, we take a look back on the...