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Unfair and Deceptive Acts and Practices statutes (UDAP) cover virtually every aspect of a dealer’s sales, finance and fixed operations. Everything from advertising and...

Today on CBTNews.com - Monday, January 6th, 2020: How Dealers Can Use Data-Driven Marketing While Still Protecting Consumer Privacy Have you ever seen an advertisement online...

On this week's episode of On the Mark, Mark Tewart, author and President of Tewart Management Group, talks about what to do when a...

On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive...

Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...

 Today on CBTNews.com - Friday, January 3rd, 2019: Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion...

On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C.  VIDEO TRANSCRIPT: Jim F.: Hi, everyone, I'm...

The sales industry hadn’t innovated for decades before I created what’s called Information Assisted Selling. It’s trademarked and a codified way of selling—the ultimate...

 It’s never a dull moment in the auto retail industry and so far this summer, there have been a lot of new developments to...

Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....