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Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low...

On today’s CBT Newscast for Tuesday, May 8th, 2018: Automotive CX Summit Promises High-Value Experience for All Attendees Jon Munzel, the founder and President of the...

To get through any sort of emergency, you need proper preparation. There are various reasons as to why you should cultivate a culture of...

WASHINGTON – In a much anticipated backlash to recent EPA rules reversals, 17 states, including California, are now suing the Trump administration over recent...

Consistency is a word that is frequently heard in the marketing and advertising world. Do you know what you’re blogging, sharing, and posting this...

Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...

On today's CBT Newscast for Tuesday, April 24th, 2018: A Forward-Thinking Alternative To Traditional Car Ownership - Scott Painter, Fair Scott Painter joins CBT Automotive News...

It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding...

Dealers are seeing margin compression for both new and used vehicles. Dealers are also seeing new car sales volume on the slow downslide. So...

Sales BDC was a buzz word roughly twenty years ago. Now, the service department is buzzing and along with it comes a BDC to...